Last updated: 15 October 2026
This policy applies to all orders placed on https://www.disperse.co.in.
1. Delivery Areas
We currently ship across India to all serviceable PIN codes. Enter your PIN code at checkout to confirm delivery is available at your address. We do not currently ship internationally.
2. Order Processing Time
Orders are processed and dispatched within 1-3 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. Fresh coffee may be roasted to order, which can occasionally add a day.
3. Delivery Time
Once dispatched, delivery usually takes:
- Metro cities: 2-4 business days
- Other cities and towns: 4-7 business days
- Remote locations: up to 10 business days
These are estimates. Delays can occur due to weather, courier issues, strikes, or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges, if any, are calculated and shown at checkout before payment.
- [Free shipping on orders above ₹[amount].]
5. Order Tracking
After dispatch, you will receive a tracking link by email and/or SMS. You can use it to follow your shipment with our courier partner.
6. Delivery Attempts
Our courier partner will typically attempt delivery up to 2-3 times. Please make sure your address and phone number are correct. If delivery fails due to an incorrect address, an unreachable customer, or refusal to accept the parcel, the order may be returned to us, and re-shipping charges may apply.
7. Damaged or Wrong Items
Please check your package on delivery. If it arrives damaged, tampered with, or incorrect, contact us within 48 hours of delivery at [your email] with your order number and clear photos or a video of the package and product. See our Refund & Return Policy for next steps.
8. Delayed or Lost Orders
If your order has not arrived within 10 business days of dispatch, contact us and we will trace it with the courier. If it is confirmed lost, we will send a replacement or issue a full refund.
9. Contact Us
Disperse Coffee
Email: [email protected]