Returns, Cancellations & Refunds Policy
Disperse
Last updated: 15 October 2026
At Disperse, we aim to provide a smooth and reliable shopping experience. This policy explains how order cancellations, return requests, damaged or defective products, and refunds are handled.
The conditions for voluntary returns described below do not limit any rights you may have under applicable consumer protection laws.
1. Contact Us
For return requests, cancellations, refund enquiries, or product-related concerns, please contact us at:
Email: [email protected]
Website: https://disperse.co.in
Please include your order number, product name, and a brief description of your request. Contact us before shipping any item back so we can guide you through the appropriate process.
2. Order Cancellations Before Dispatch
If you wish to cancel an order, please contact us as soon as possible before it is dispatched.
Eligible orders cancelled before dispatch may qualify for a refund. Orders that have already been dispatched may not be eligible for cancellation through the pre-dispatch process.
For freshly prepared products, special orders, or items procured specifically for a customer, cancellation eligibility may depend on the circumstances and any terms disclosed at the time of purchase.
If Disperse is unable to fulfil an order as agreed, we will contact you to discuss the applicable refund or other available resolution.
3. Voluntary Returns After Delivery
If you change your mind about a purchase, please email [email protected] to request a return.
A voluntary return may be considered subject to the product category, condition, eligibility requirements, and any applicable terms communicated at the time of purchase.
To be considered for a voluntary return, an item should generally:
- Be unused and in its original condition.
- Include all supplied accessories, components, and documentation.
- Be returned with suitable original packaging.
- Be accompanied by the original order details or proof of purchase.
Certain products, including freshly prepared or perishable goods, customised items, and products specifically procured for an order, may not qualify for voluntary change-of-mind returns.
Please obtain approval and return instructions from our team before sending an item back. Return shipping arrangements and any applicable charges will be communicated before the return proceeds.
4. Incorrect, Damaged, or Defective Products
If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us at [email protected] as soon as reasonably possible.
To help us assess the issue, please provide:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Photographs or videos showing the product and its packaging, where available.
Please retain the original packaging until the issue has been reviewed.
After assessing the circumstances, we will communicate the appropriate resolution, which may include a replacement, repair, return, or refund, as applicable under the circumstances and relevant law.
The conditions applicable to voluntary change-of-mind returns do not automatically apply to claims involving incorrect, damaged, defective, or misdescribed products.
5. Missing or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will review the shipment status with the relevant delivery partner and communicate the available next steps. Depending on the circumstances, an appropriate resolution may include further delivery assistance, a replacement, or a refund.
6. Failed Delivery Attempts
If delivery cannot be completed because the recipient is unavailable or the delivery address provided is incorrect or incomplete, the shipment may be returned to us.
Our team will contact you, where possible, to discuss the available options. Any additional delivery charges will be communicated before a repeat delivery is arranged.
Requests involving damaged shipments or other delivery issues will be assessed separately, as appropriate.
7. Refund Processing
Once a refund has been approved, it will generally be initiated to the original payment method used for the purchase, where supported by the payment provider.
The time required for the amount to appear in your account depends on your bank, card issuer, or payment service provider.
If a refund has been initiated but has not appeared within the expected timeframe, please contact us at [email protected] with your order details. We will assist you with the available transaction information.
8. Refund Eligibility
Refund eligibility depends on the reason for the request, the product’s condition, the order status, and the applicable terms and laws.
Approval of a voluntary return does not automatically guarantee a full refund. Any applicable deductions or return-related charges will be communicated before the return is finalised.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.
9. Changes to This Policy
Disperse may update this policy from time to time to reflect changes in its operations, products, or applicable requirements. Updates will be published on this page, together with the revised effective date where appropriate.
10. Questions or Complaints
For questions about this policy, assistance with an order, or a complaint regarding a return or refund, please contact:
Disperse Customer Support
Email: [email protected]
Website: https://disperse.co.in
We will review your enquiry and work towards an appropriate resolution in accordance with the applicable terms and laws.